Only an Indian could have done this

#MoreIndianThanYouThink

It seemed to be a dull evening as I gazed out of the window to see the evening semblance.  Sun was setting ferociously in the sky, spreading its orange hues all over. But that day, Orange didn’t seem a pretty festive colour to me, rather that ferociousness strained me all over. Chirping of birds was no longer heard as they started flying to reach their home back in time. City chaos reflected packed bags to reach home. A Tea stall outside the office premises began shutting down post a day’s business.

But what had happened to me? Why did I not want to return back home? Why heading back & confronting tomorrow to my team could be a “Black day”? I expected tomorrow to be a murky day, a beholder to some crushed dreams & crippled hopes. I wanted this sun to never set & wanted to hear the birds warble. Thinking that the city chaos would come to an end, my apprehensions grew more and more with every tick of the clock in my cabin.

How did that happen?

After all, all the discussions had failed to give any proper solution. The deadline was not going to be extended now. We were mammoth some 3years back in the budding Social media market. Even after getting a 4th round of funding from investors last year, we had failed to bring back the revenues on a YoY basis. From past 2 years we were literally bleeding. We 3 friends started this company which rocked the charts for initial 3 years and then was taken over by a strong European firm with presence in 5-6 countries. The future looked bright enough and it was a huge celebration:) .

But how did it slip all of a sudden? Who was to blame for it? Just we employees? Or the management who took over post merger? Or the wrong decisions of marketing & product strategy which prompted to make significant investments but no return in the Asia pacific market?

Complete team, ranging from young geeks to mid aged office helpers, had witnessed the struggle. From senior management to the guards had seen QoQ changes & numerous cost saving initiatives. But the strategy to overcome just failed. It seemed as in “We were destined to confront this callous day”.

I wanted to object to the Bitterness…

Just an hour back, we had received a final letter cutting the “Resource budgets” from our European parent. It was a 50% cut and instructed that nearly 50% of the employees had to be terminated tomorrow with immediate notice. No severance packages could be thought off under those circumstances.

Tears rolled out of my eyes to see the name of one of my team member in that list who was on leave due to sudden attack. How could I break this news to him? Had the destiny turned me that selfish? Was me being CEO of my Indian arm a bane? The economy was as such getting saturated. There seemed to be very few jobs in the market. The pain continuously gripped me, when I finally took a decision to stand against it, no matter what.

The Clock started ticking…

Immediately, I called an urgent meeting of all of my employees. My Indian culture had taught me to be transparent enough. I threw across the complete crisis to my employees and started to discuss on the quick fix instead of termination.

We are all a family and family doesn’t abandons anyone”.

“We can eat less on our part, but will always give food to the needy”.

“Let’s hold hands firmly in the time of impasse”

“Didn’t we study crisis management? It’s time to apply in real life”

“Let’s have justice to each & every employee of this group”

“It will be a united game, if one is asked to move, we all will back & resign”

It’s so rightly said in Rigveda “Whole world is my family”.

These were some of the thunders roaring in the meeting room. As the moon popped out, it gave us all a sense of calmness & more harmony amongst all 100 employees of the “Family”. Family values had won that day. It reflected that “a personal touch” still exists in the world of professionalism.

Together, as a team, as an Indian Team, we worked out a solution with cuts in salaries, on a case to case basis. We worked for hours judging the package basis the experiences & need factor. Numerous cost initiatives were taken. Senior management prompted to abandon the extra benefits given to them. They wanted to come on the same level as the other colleagues.

And it was all so voluntarily, so gladly just to let none go back home empty handed. The given budget by the parent team was touched. The room was booming with the claps. We had finally got an explicit key to the big Lock of future. I was ecstatic to return home & passionately awaited for the morning to discuss it out with our parent group.

It was a beautiful morning, with no clouds in the sky. Perfect morning gives rise to a perfect day. Indeed the meeting with the European parent was successful. It was not just successful, but we got an outstanding ovation for imparting a sense if strength, ownership & morale. After all these were the Indian sentiments of working together as a “Family” which had won the hearts of all. It was soon announced to apply the same practise across other offices globally as well.

The determination to be together wins; The strength to love all triumphs; Tenacity to support & help those in need scores above all! That’s what the “Profession is not about” but this is what “Indian Profession is all about”! This is what was taught to us “Unity in Diversity” & yes we Indians stood for it! Proud to be Indian by thought, by words. All hands join to make a heart, a broken chain can never form it. Think from Heart, react from Mind!

Indian thoughts

As quoted in Vedas “If a householder moulds himself according to the circumstances just like the nature moulds herself according to seasons and perform his “Karma”, then only shall he acquire happiness”. Indeed we had acquired subtle happiness!

And this is what this lovely Lufthansa TVC has got to say with India’s growing global influence & the adaptability of Indian culture & ethos. It sums up saying #MoreIndianThanYouThink. And it stands so firm, we are & will be more Indian by our values. Our values have made us stand strong against the storms encountered.

Watch Lufthansa TVC, Think like Indians to succeed!

Truth Prevails… Truth:: An Aura of Positivity!

Yes , very truly said that truth, it is the ultimate path to have a happy soul ,a soul without the guilt & burden.

Most of us may have faced various situations wherein we must’v thought of applying a shortcut to life ,to save our self or the close ones & come out of the tricky situation aroused , but telling lies or keeping Mum . Since ,we live in modern professional world ,one needs to be a perfect diplomat in life ,& I’v myself come across one such situation some 3-4 years back which has been narrated below :

Me being in a Marketing organization Working with a Telecom Operator I was closely associated with the customer service ,had encountered a very basic flaw on our team’s part, rather my part coz I was the one leading the team . We had to perform some action on the redundant customer connections ,to make few good nos. available in the market ,which required basic hygiene to be performed ,before initiating deactivation of those nos. by the customer service department. Although briefed upon the sanity checks required for the same ,one of my colleague missed out the very basic check( & sorry on my part as even I did not re-check the same being the lead) & we shared the list with other department as the final one(although that department also does a vanity check & gets a go ahead with audit team ,but as fate would have it ,none of the teams did the same accurately ,as we were given a very short span of time to perform the activity ,which was highly crucial& decisive),which required the deletion of those mobile nos. in the form of redundant ,non active ones.

This activity was performed rapidly & a day after such a huge chaos was created, when we came to know that more than half of the actioned nos. were actually live ,very live with the customers using it. That was not just the guilt factor but I just got laden with it when one of my management went out & narrated that one user was coming out of the hospital ward,with the empty glucose bottle& medication list & trying to connect with one of his relatives over call to arrange for the medication of his father which he did not get@ hospital premises & to his utter shock ,in such a critical time ,his mobile was responding as to “No. not available”.

I knew that being a very friendly organization for which customer’s comes first  ,this was one of the biggest ruckus created & this could even lead to loss of job for me. Management just came ahead & asked as to which team was at fault ,but We mentioned it as system error which was held due to malfunction of some software although we know the real reason was 100% human . But , ,this instance continuously haunted me & I just walked a day after upto my management cabin & admitted that it was my ,my team’s mistake(although all the three teams were at fault) .If, my team had done the proper sanity check @ our level ,even though rest 2 teams did not check assuming that the actionable would be correct(due to shortage of time ,as we had to complete the activity within a very short span & under huge pressure) ,no one would have faced this condition & a guilt of panic & iniquitous behavior would not have  troubled me.

Great was my management that they acknowledged that I had the guts to admit it ,I was not even yelled at or rebuked off,& was just insisted to get it corrected soon.

So when I cached  this TVC of Kinley , where a Kido confess to her father and rise above her fear to tell the truth   ,this incident got refreshed in my mind and i decided to write and share my moment too with a hope to inspire others . Do watch the TVC  provided below :